HAWKES BAY DESK REFERENCE
Case studies in finance : managing for corporate value creation.
Bruner, Robert F.
Dubuque : McGraw-Hill Companies, Inc.,[2014]
658.15 Bru
MAORI COLLECTION
Ara mai he te¯te¯kura : visioning our futures : new & emerging pathways of Ma¯ori academic leadership.
Whitinui, Paul and Glover, Marewa and Hikuroa, Dan.
Dunedin, New Zealand : University of Otago Press, 2013.
378.107 Ara
HAWKES BAY CHILDRENS
Le Quesnoy : the story of the town New Zealand saved.
Harper, Glyn and Cooper, Jenny.
Auckland, N.Z. : Puffin, 2012.
Har
HAWKES BAY ESOL
The fly : and other horror stories.
Escott, John.
Oxford [England] : Oxford University Press, 2008.
Esc
The African Queen.
Forester, C. S. (Cecil Scott),
Oxford ; New York : Oxford University Press, 2008.
For
Heat and dust.
West, Clare.
Oxford, [England] : Oxford University Press, 2008.
Jha
Desert, mountain, sea.
Leather, Sue.
Oxford ; New York : Oxford University Press, 2008.
Lea
Australia and New Zealand.
Lindop, Christine.
Oxford [England] : Oxford University Press, 2008.
Lin
Death of an Englishman.
Mowat, Diane.
Oxford [England] : Oxford University Press, 2008.
Mow
The Joy Luck Club.
Tan, Amy.
Oxford ; New York : Oxford University Press, 2008.
Tan
Dinosaurs.
Vicary, Tim.
Oxford : Oxford University Press, 2012.
Vic
Space.
Vicary, Tim.
Oxford : Oxford University Press, 2013.
Vic
The Everest story.
Vicary, Tim.
Oxford : Oxford University Press, 2010.
Vic
A passage to India.
West, Clare.
Oxford : Oxford University Press, 2009.
Wes
Decline and fall.
West, Clare.
Oxford : Oxford University Press, 2008.
Wes
Cold Comfort Farm.
West, Clare.
Oxford ; New York : Oxford University Press, 2008.
Wes
MAIN COLLECTION
Implementing the New Zealand Health Strategy 2013 : the Minister of Health•s report on progress on implementing the New Zealand Health Strategy, and on actions to improve quality.
New Zealand. Ministry of Health.
Wellington, N.Z. : Ministry of Health, 2012.
362.10993 Hea
Child well being in rich countries : a comparative overview.
UNICEF. Innocenti Research Centre.
Florence, Italy : UNICEF Office of Research - Innocenti, 2013.
362.708694 Chi
Kiwi leadership for principals : principals as educational leaders.
New Zealand. Ministry of Education.
Wellington, N.Z. : Ministry of Education, 2008.
371.2011 Kiw
Playing outside : activities, ideas and inspiration for the early years.
Bilton, Helen.
New York : Routledge, [2014]
372.210941 Bil
Kick-starting the nature of science.
Bull, Ally and New Zealand Council for Educational Research.
Wellington, N.Z. : NZCER Press, c2010.
372.35044 Kic
Teaching student-centered mathematics. Grades 5-8.
Van de Walle, John A.
Boston : Pearson, [2014]
372.7044 Van
Pasture and forage plants for New Zealand.
Stewart, Alan.
Dunedin : New Zealand grassland Association, 2014.
633.2 Ste
Global wine markets, 1961 to 2009 a statistical compendium.
Anderson, Kym.
Adelaide, S.A. : University of Adelaide Press, 2011.
641.22029 And
How to write better resumes and cover letters.
Criscito, Patricia K.
[S.l.] : Barron'S, 2013.
650.142 Cri
Organizational project management maturity model (OPM3®) : knowledge foundation.
Project Management Institute.
Newtown Square, Pennsylvania : Project Management Institute, [2013]
658.404 Org
Small business marketing.
Chaston, Ian.
Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2014.
658.8 Cha
The changing face of the Asian consumer : insights and strategies for Asian markets.
Schmitt, Bernd.
New York : McGraw-Hill, 2014.
658.8342 Sch
Twist Library Quote of the Day:
"Amid the hectic pace of our lives, a library is like a comfy chair in front of a cozy fireplace on a wintry day, where people of every age and status can sit down and feel like they've come home... to a world without boundaries, to the world of books."
~ C.J. Carr.
New Books
Wednesday, March 5, 2014
Friday, February 28, 2014
Twist List for 28 February 2014
HAWKES BAY DESK REFERENCE
Electrotechnology practice.
Hampson, Jeffery.
French Forest, N.S.W. : Pearson Australia, 2013.
621.3 Ham
Electrical trade principles : a practical approach.
Hampson, Jeffery and Hanssen, Steve.
Frenchs Forest, N.S.W. : Pearson Australia, 2013.
621.3 Ham
JUNIOR FICTION
Dog on trial.
Ford, Vince.
Auckland : Scholastic, 2013.
For
Payback.
Kelly, Michelle.
Manukau, N.Z. : Scholastic, 2008.
Kel
MAIN COLLECTION
The fourth eye : Maori media in Aotearoa New Zealand.
Hokowhitu, Brendan and Devadas, Vijay.
Minneapolis : University of Minnesota Press, [2013].
302.23089 Fou
The essential guide to coaching and mentoring : pratical skills for teachers.
Tolhurst, Judith.
New York : Longman, 2010.
371.102 Tol
IBM SPSS for introductory statistics : use and interpretation.
Morgan, George A.
New York ; London : Routledge, 2013.
519.5 IBM
Nursing care plans : transitional patient & family centered care.
Carpenito, Lynda Juall.
Philadelphia : Wolters Kluwer Health/Lippincott Williams & Wilkins,[2014].
610.73 Car
Pharmacology for nursing care.
Lehne, Richard A.
St. Louis, Mo. : Elsevier/Saunders, 2013.
615.1 Leh
Caregiver stress and staff support in illness, dying, and bereavement.
Renzenbrink, Irene.
Oxford ; New York : Oxford University Press, 2011.
616.029 Car
Life to be lived : challenges and choices in life-limiting illness.
Proot, Catherine.
Oxford : Oxford University Press, 2013.
616.029 Pro
The holistic orchard : tree fruits and berries the biological way.
Phillips, Michael.
White River Junction, Vt. : Chelsea Green Pub., 2011.
634.0484 Phi
Milady standard cosmetology.
Clifton Park, N.Y. : Cengage Learning, 2012.
646.72 Mil
Fundamentals of management.
Samson, Danny.
South Melbourne, Vic. : Cengage Learning Australia, 2009.
658 Sam
Sell! : tall tales from the legends of New Zealand advertising.
Phillips, Hazel.
Auckland, New Zealand, 2013.
659.10993 Phi
The routledge companion to arts marketing.
O'Reilly, Daragh and Rentschler, Ruth and Kirchner, Theresa.
New York : Routledge, 2014.
700.688 Rou
Marcel Breuer, 1902-1981 : form giver of the twentieth century.
Cobbers, Arnt.
Ko¨ln ; London : Taschen, 2007.
720.92 Bre
Fe´lix Candela, 1910-1997 : the mastering of boundaries.
Anda, Enrique X. de. and Gossel, Peter.
Hong Kong ; Los Angeles, Calif. : Taschen, 2008.
720.92 Can
Erich Mendelsohn, 1887-1953 : the analytical visionary.
Cobbers, Arnt.
Hong Kong ; Los Angeles : Taschen, 2007.
720.92 Men
How to be an illustrator.
Rees, Darrel.
London : Laurence King Publishing, 2014.
741.6023 Ree
Speculative everything : design, fiction, and social dreaming.
Dunne, Anthony and Raby, Fiona.
Cambridge, Massachusetts : The MIT Press, 2013.
745.4 Dun
A practical guide to sustainable fashion.
Gwilt, Alison.
London : Fairchild Books, and imprint of Bloomsbury Publishing Plc, 2013.
746.92 Pra
Paper & ink workshop : printmaking techniques using a variety of methods and materials.
Foster, John.
Beverly, Massachusetts : Rockport Publishers, [2013].
769.4 Pap
I'm with the band : how to make a career in popular music in New Zealand.
Chunn, Mike.
Cambridge, N.Z. : Hurricane Press, 2011.
781.6402393 Chu
Surveillance on screen : monitoring contemporary films and television programs.
Lefait, Sebastien.
Lanham : Scarecrow Press, Inc., 2013.
791.43023 Lef
Native games : indigenous peoples and sports in the post-colonial world.
Hallinan, Chris and Judd, Barry.
Bingley, UK : Emerald, 2013.
796.089 Nat
A history and philosophy of sport and physical education : from ancient civilizations to the modern world.
Mechikoff, Robert A.
New York : McGraw-Hill, 2014.
796.09 Mec
Twist Library Quote of the Day:
“Don't ever apologize to an author for buying something in paperback, or taking it out from a library (that's what they're there for. Use your library). Don't apologize to this author for buying books second hand, or getting them from bookcrossing or borrowing a friend's copy. What's important to me is that people read the books and enjoy them, and that, at some point in there, the book was bought by someone. And that people who like things, tell other people. The most important thing is that people read... ”
~ Neil Gaiman.
Electrotechnology practice.
Hampson, Jeffery.
French Forest, N.S.W. : Pearson Australia, 2013.
621.3 Ham
Electrical trade principles : a practical approach.
Hampson, Jeffery and Hanssen, Steve.
Frenchs Forest, N.S.W. : Pearson Australia, 2013.
621.3 Ham
JUNIOR FICTION
Dog on trial.
Ford, Vince.
Auckland : Scholastic, 2013.
For
Payback.
Kelly, Michelle.
Manukau, N.Z. : Scholastic, 2008.
Kel
MAIN COLLECTION
The fourth eye : Maori media in Aotearoa New Zealand.
Hokowhitu, Brendan and Devadas, Vijay.
Minneapolis : University of Minnesota Press, [2013].
302.23089 Fou
The essential guide to coaching and mentoring : pratical skills for teachers.
Tolhurst, Judith.
New York : Longman, 2010.
371.102 Tol
IBM SPSS for introductory statistics : use and interpretation.
Morgan, George A.
New York ; London : Routledge, 2013.
519.5 IBM
Nursing care plans : transitional patient & family centered care.
Carpenito, Lynda Juall.
Philadelphia : Wolters Kluwer Health/Lippincott Williams & Wilkins,[2014].
610.73 Car
Pharmacology for nursing care.
Lehne, Richard A.
St. Louis, Mo. : Elsevier/Saunders, 2013.
615.1 Leh
Caregiver stress and staff support in illness, dying, and bereavement.
Renzenbrink, Irene.
Oxford ; New York : Oxford University Press, 2011.
616.029 Car
Life to be lived : challenges and choices in life-limiting illness.
Proot, Catherine.
Oxford : Oxford University Press, 2013.
616.029 Pro
The holistic orchard : tree fruits and berries the biological way.
Phillips, Michael.
White River Junction, Vt. : Chelsea Green Pub., 2011.
634.0484 Phi
Milady standard cosmetology.
Clifton Park, N.Y. : Cengage Learning, 2012.
646.72 Mil
Fundamentals of management.
Samson, Danny.
South Melbourne, Vic. : Cengage Learning Australia, 2009.
658 Sam
Sell! : tall tales from the legends of New Zealand advertising.
Phillips, Hazel.
Auckland, New Zealand, 2013.
659.10993 Phi
The routledge companion to arts marketing.
O'Reilly, Daragh and Rentschler, Ruth and Kirchner, Theresa.
New York : Routledge, 2014.
700.688 Rou
Marcel Breuer, 1902-1981 : form giver of the twentieth century.
Cobbers, Arnt.
Ko¨ln ; London : Taschen, 2007.
720.92 Bre
Fe´lix Candela, 1910-1997 : the mastering of boundaries.
Anda, Enrique X. de. and Gossel, Peter.
Hong Kong ; Los Angeles, Calif. : Taschen, 2008.
720.92 Can
Erich Mendelsohn, 1887-1953 : the analytical visionary.
Cobbers, Arnt.
Hong Kong ; Los Angeles : Taschen, 2007.
720.92 Men
How to be an illustrator.
Rees, Darrel.
London : Laurence King Publishing, 2014.
741.6023 Ree
Speculative everything : design, fiction, and social dreaming.
Dunne, Anthony and Raby, Fiona.
Cambridge, Massachusetts : The MIT Press, 2013.
745.4 Dun
A practical guide to sustainable fashion.
Gwilt, Alison.
London : Fairchild Books, and imprint of Bloomsbury Publishing Plc, 2013.
746.92 Pra
Paper & ink workshop : printmaking techniques using a variety of methods and materials.
Foster, John.
Beverly, Massachusetts : Rockport Publishers, [2013].
769.4 Pap
I'm with the band : how to make a career in popular music in New Zealand.
Chunn, Mike.
Cambridge, N.Z. : Hurricane Press, 2011.
781.6402393 Chu
Surveillance on screen : monitoring contemporary films and television programs.
Lefait, Sebastien.
Lanham : Scarecrow Press, Inc., 2013.
791.43023 Lef
Native games : indigenous peoples and sports in the post-colonial world.
Hallinan, Chris and Judd, Barry.
Bingley, UK : Emerald, 2013.
796.089 Nat
A history and philosophy of sport and physical education : from ancient civilizations to the modern world.
Mechikoff, Robert A.
New York : McGraw-Hill, 2014.
796.09 Mec
Twist Library Quote of the Day:
“Don't ever apologize to an author for buying something in paperback, or taking it out from a library (that's what they're there for. Use your library). Don't apologize to this author for buying books second hand, or getting them from bookcrossing or borrowing a friend's copy. What's important to me is that people read the books and enjoy them, and that, at some point in there, the book was bought by someone. And that people who like things, tell other people. The most important thing is that people read... ”
~ Neil Gaiman.
Monday, February 24, 2014
Twist List for 24 February 2014
HAWKES BAY DESK REFERENCE
Hairstyles : ancient to present.
Fiell, Charlotte.
London : Fiell, 2010.
391.509 Hai
MAORI COLLECTION
Te Ro¯pu¯ Whakahau : waiho i te toipoto, kaua i te toiroa : celebrating 20 years 1992-2012.
Lilley, Spencer,
[Wellington] : te Ropu Whakahau, [2013]
020.62 Lil
Te hono ki Aotearoa.
Bieringa, Jan and Engelsman, Steven B.
Wellington, N.Z. : BWX, 2013.
387.2829 Hon
MAIN COLLECTION
The circle of security intervention : enhancing attachment in early parent-child relationships.
Powell, Bert.
New York : Guildford Press, [2014]
155.4192 Pow
Introduction to New Zealand commercial legislation.
CCH New Zealand Limited.
Auckland, [N.Z.] : CCH New Zealand Limited, 2014.
346.9307 Int
Level 3 physics study guide.
Bendall, Pauline.
Auckland, New Zealand : ESA Publications (NZ) Ltd, 2013.
530.076 Ben
Medicines management for nursing practice : pharmacology, patient safety, and procedures.
Brack, Graham and Franklin, Penny and Caldwell, Jill.
Oxford : Oxford University Press, 2013.
615.1 Bra
Delirium : acute confusional states in palliative medicine.
Caraceni, Augusto and Grassi, Luigi.
Oxford : Oxford University Press, 2011.
616.029 Car
Nursing care of older people.
Hindle, Andrew and Coates, Alison.
Oxford : Oxford University Press, 2011.
618.970231 Nur
The intelligent gardener : growing nutrient-dense food.
Solomon, Steve and Reinheimer, Erica.
Gabriola Island, B.C. : New Society Publishers, 2013.
631.4 Sol
Teaming with microbes : the organic gardener's guide to the soil food web.
Lowenfels, Jeff and Lewis, Wayne.
Portland, Or. ; London : Timber Press, 2010.
631.46 Low
A vineyard odyssey : the organic fight to save wine from the ravages of nature.
Kiger, John I.
Lanham, Md. : Rowman & Littlefield Publishers, 2013.
634.809794 Kig
Essential guide to marketing planning.
Wood, Marian Burk.
Harlow, England : Pearson, 2013.
658.802 Woo
Postmodern winemaking : rethinking the modern science of an ancient craft.
Smith, Clark.
Berkeley : University of California Press, [2013]
663.2 Smi
Cutting metal methods used during manufacturing of products.
Davis, John.
Warriewood, N.S.W. : Classroom Video, 2002.
671.53 Cut
Louis I. Kahn, 1901-1974 : enlightened space.
Rosa, Joseph.
Ko¨ln ; London : Taschen, 2006.
720.92 Ros
The life and art of Lynley Dodd.
Macdonald, Finlay,
Auckland, New Zealand : Penguin Books, 2013.
741.672 Mac
The art of Peter Siddell.
Siddell, Peter and Dunn, Michael.
Auckland, N.Z. : Godwit, 2011.
759.993 Sid
Tom Jackson’s live music method 7 deadly sins of an artist. DVD.
Jackson, Tom.
Franklin, Tenn. : Tom Jackson Productions, 2010.
781.43 Tom
Wild women don't have the blues. DVD.
van Falkenburg, Carole and Dall, Christine.
San Francisco, CA : California Newsreel, 1989.
781.643 Wil
Hip hop a culture of influence.
York, Torrance and Goodman, Steven.
New York : Educational Video Center, [1999]
781.649 Hip
Theatricaldesign interactive sound educational series.
Mendelowitz, Kade.
Northfield, OH : Distributed by Stage Research, Inc., 2008.
791.029 Men
Managing high performance sport.
Sotriadou, Popi and Bosscher, Veerle de.
Milton Park, Abingdon, Oxon ; New York : Routledge, 2013.
796.069 Man
Black Inc. : one nation's identity-a global politic.
Stone, Prudence.
[Wellington] : Black Inc, 2013.
993.08 Sto
Twist Library Quote of the Day:
"I know for sure that what we dwell on is who we become."
~ Oprah Winfrey.
Hairstyles : ancient to present.
Fiell, Charlotte.
London : Fiell, 2010.
391.509 Hai
MAORI COLLECTION
Te Ro¯pu¯ Whakahau : waiho i te toipoto, kaua i te toiroa : celebrating 20 years 1992-2012.
Lilley, Spencer,
[Wellington] : te Ropu Whakahau, [2013]
020.62 Lil
Te hono ki Aotearoa.
Bieringa, Jan and Engelsman, Steven B.
Wellington, N.Z. : BWX, 2013.
387.2829 Hon
MAIN COLLECTION
The circle of security intervention : enhancing attachment in early parent-child relationships.
Powell, Bert.
New York : Guildford Press, [2014]
155.4192 Pow
Introduction to New Zealand commercial legislation.
CCH New Zealand Limited.
Auckland, [N.Z.] : CCH New Zealand Limited, 2014.
346.9307 Int
Level 3 physics study guide.
Bendall, Pauline.
Auckland, New Zealand : ESA Publications (NZ) Ltd, 2013.
530.076 Ben
Medicines management for nursing practice : pharmacology, patient safety, and procedures.
Brack, Graham and Franklin, Penny and Caldwell, Jill.
Oxford : Oxford University Press, 2013.
615.1 Bra
Delirium : acute confusional states in palliative medicine.
Caraceni, Augusto and Grassi, Luigi.
Oxford : Oxford University Press, 2011.
616.029 Car
Nursing care of older people.
Hindle, Andrew and Coates, Alison.
Oxford : Oxford University Press, 2011.
618.970231 Nur
The intelligent gardener : growing nutrient-dense food.
Solomon, Steve and Reinheimer, Erica.
Gabriola Island, B.C. : New Society Publishers, 2013.
631.4 Sol
Teaming with microbes : the organic gardener's guide to the soil food web.
Lowenfels, Jeff and Lewis, Wayne.
Portland, Or. ; London : Timber Press, 2010.
631.46 Low
A vineyard odyssey : the organic fight to save wine from the ravages of nature.
Kiger, John I.
Lanham, Md. : Rowman & Littlefield Publishers, 2013.
634.809794 Kig
Essential guide to marketing planning.
Wood, Marian Burk.
Harlow, England : Pearson, 2013.
658.802 Woo
Postmodern winemaking : rethinking the modern science of an ancient craft.
Smith, Clark.
Berkeley : University of California Press, [2013]
663.2 Smi
Cutting metal methods used during manufacturing of products.
Davis, John.
Warriewood, N.S.W. : Classroom Video, 2002.
671.53 Cut
Louis I. Kahn, 1901-1974 : enlightened space.
Rosa, Joseph.
Ko¨ln ; London : Taschen, 2006.
720.92 Ros
The life and art of Lynley Dodd.
Macdonald, Finlay,
Auckland, New Zealand : Penguin Books, 2013.
741.672 Mac
The art of Peter Siddell.
Siddell, Peter and Dunn, Michael.
Auckland, N.Z. : Godwit, 2011.
759.993 Sid
Tom Jackson’s live music method 7 deadly sins of an artist. DVD.
Jackson, Tom.
Franklin, Tenn. : Tom Jackson Productions, 2010.
781.43 Tom
Wild women don't have the blues. DVD.
van Falkenburg, Carole and Dall, Christine.
San Francisco, CA : California Newsreel, 1989.
781.643 Wil
Hip hop a culture of influence.
York, Torrance and Goodman, Steven.
New York : Educational Video Center, [1999]
781.649 Hip
Theatricaldesign interactive sound educational series.
Mendelowitz, Kade.
Northfield, OH : Distributed by Stage Research, Inc., 2008.
791.029 Men
Managing high performance sport.
Sotriadou, Popi and Bosscher, Veerle de.
Milton Park, Abingdon, Oxon ; New York : Routledge, 2013.
796.069 Man
Black Inc. : one nation's identity-a global politic.
Stone, Prudence.
[Wellington] : Black Inc, 2013.
993.08 Sto
Twist Library Quote of the Day:
"I know for sure that what we dwell on is who we become."
~ Oprah Winfrey.
Thursday, February 20, 2014
Twist List for 20 February 2014
MAORI COLLECTION
Kete whakairo : plaiting flax for beginners.
Ngawaka, Margaret Rose.
[Bloomington] : Trafford Publishing, [2013]
746.412 Nga
HAWKES BAY JUNIOR FICTION
Speed freak.
Beale, Fleur.
Auckland, New Zealand : Random House New Zealand, 2013.
Bea
Heart of danger.
Beale, Fleur.
Auckland, N.Z. : Random House, 2011.
Bea
Juno of Taris : self.
Beale, Fleur.
Auckland, N.Z. : Random House, 2008.
Bea
Hollie Chips.
Gowan, Anna.
Auckland, N.Z. : Scholastic, 2010.
Gow
Dear Vincent.
Hager, Mandy.
Auckland : Random House New Zealand, 2013.
Hag
Into the wilderness.
Hager, Mandy.
Auckland, N.Z. : Random House New Zealand, 2010.
Hag
Resurrection.
Hager, Mandy.
Auckland, N.Z. : Random House, 2011.
Hag
The nature of Ash.
Hager, Mandy.
Auckland, N.Z. : Random House, 2012.
Hag
The crossing.
Hager, Mandy.
Auckland, N.Z. : Random House New Zealand, 2009.
Hag
Coming back.
Hill, David.
Wellington, N.Z. : Mallinson Rendel, 2004.
Hil
The Peco incident.
Hunt, Des.
Auckland, N.Z. : HarperCollins, 2011.
Hun
Cattra's legacy.
Mackenzie, Anna.
Auckland, N.Z. : Longacre, 2013.
Mac
The sea-wreck stranger.
Mackenzie, Anna.
Dunedin, N.Z. : Longacre Press, 2007.
Mac
Do not push.
Mewburn, Kyle.
Auckland, N.Z. : Scholastic, 2011.
Mew
Hot money.
Nagelkerke, Bill.
North Shore, N.Z. : Pearson, 2009.
Nag
Being the remarkable adventures of the loblolly boy and the Sorcerer : also involving the jugglers, the Gadget Man and a sulphur-crested cockatoo : a fantasy novel.
Norcliffe, James
Auckland, N.Z.: Longacre, 2011.
Nor
The bully chip.
Wood, Glenn.
Newtown, N.S.W. : Walker Books Australia, 2013.
Woo
MAIN COLLECTION
New Zealand employment law guide.
Rudman, R. S. (Richard Stanley)
Auckland, N.Z. : CCH New Zealand, 2014.
344.9301 Rud
A year of inquiry : a collection for elementary educators.
Froschauer, Linda.
Arlington, Va. : NSTA Press, 2013.
372.35044 Yea
Medicine, sport and the body : a historical perspective.
Carter, Neil.
London ; New York : Bloomsbury, 2012.
617.1027 Car
The power of why : breaking out in a competitive marketplace.
Weylman, C. Richard.
Boston : Houghton Mifflin Harcourt, 2013.
658.8 Wey
Twist Library Quote of the Day:
“One day, in retrospect, the years of struggle will strike you as the most beautiful.”
~ Sigmund Freud.
Kete whakairo : plaiting flax for beginners.
Ngawaka, Margaret Rose.
[Bloomington] : Trafford Publishing, [2013]
746.412 Nga
HAWKES BAY JUNIOR FICTION
Speed freak.
Beale, Fleur.
Auckland, New Zealand : Random House New Zealand, 2013.
Bea
Heart of danger.
Beale, Fleur.
Auckland, N.Z. : Random House, 2011.
Bea
Juno of Taris : self.
Beale, Fleur.
Auckland, N.Z. : Random House, 2008.
Bea
Hollie Chips.
Gowan, Anna.
Auckland, N.Z. : Scholastic, 2010.
Gow
Dear Vincent.
Hager, Mandy.
Auckland : Random House New Zealand, 2013.
Hag
Into the wilderness.
Hager, Mandy.
Auckland, N.Z. : Random House New Zealand, 2010.
Hag
Resurrection.
Hager, Mandy.
Auckland, N.Z. : Random House, 2011.
Hag
The nature of Ash.
Hager, Mandy.
Auckland, N.Z. : Random House, 2012.
Hag
The crossing.
Hager, Mandy.
Auckland, N.Z. : Random House New Zealand, 2009.
Hag
Coming back.
Hill, David.
Wellington, N.Z. : Mallinson Rendel, 2004.
Hil
The Peco incident.
Hunt, Des.
Auckland, N.Z. : HarperCollins, 2011.
Hun
Cattra's legacy.
Mackenzie, Anna.
Auckland, N.Z. : Longacre, 2013.
Mac
The sea-wreck stranger.
Mackenzie, Anna.
Dunedin, N.Z. : Longacre Press, 2007.
Mac
Do not push.
Mewburn, Kyle.
Auckland, N.Z. : Scholastic, 2011.
Mew
Hot money.
Nagelkerke, Bill.
North Shore, N.Z. : Pearson, 2009.
Nag
Being the remarkable adventures of the loblolly boy and the Sorcerer : also involving the jugglers, the Gadget Man and a sulphur-crested cockatoo : a fantasy novel.
Norcliffe, James
Auckland, N.Z.: Longacre, 2011.
Nor
The bully chip.
Wood, Glenn.
Newtown, N.S.W. : Walker Books Australia, 2013.
Woo
MAIN COLLECTION
New Zealand employment law guide.
Rudman, R. S. (Richard Stanley)
Auckland, N.Z. : CCH New Zealand, 2014.
344.9301 Rud
A year of inquiry : a collection for elementary educators.
Froschauer, Linda.
Arlington, Va. : NSTA Press, 2013.
372.35044 Yea
Medicine, sport and the body : a historical perspective.
Carter, Neil.
London ; New York : Bloomsbury, 2012.
617.1027 Car
The power of why : breaking out in a competitive marketplace.
Weylman, C. Richard.
Boston : Houghton Mifflin Harcourt, 2013.
658.8 Wey
Twist Library Quote of the Day:
“One day, in retrospect, the years of struggle will strike you as the most beautiful.”
~ Sigmund Freud.
Friday, February 14, 2014
Twist List for 14 February 2014
HAWKES BAY DESK REFERENCE
Microsoft Office 2010.
Grauer, Robert T. and Poatsy, Mary Anne and Mulbery, Keith and Hulett, Michelle.
Boston : Pearson, 2013.
005.5 Gra
HAWKES BAY JOURNALS
Matters of substance : a monthly digest of international research and debate on alcohol and drug treatment issues.
New Zealand Drug Foundation.
Wellington, N.Z. : New Zealand Drug Foundation, [1991]-
362.29 Mat
MAORI COLLECTION
Being Māori in the city : indigenous everyday life in Auckland.
Gagné, Natacha.
Toronto : Univeristy of Toronto Press, [2013].
307.76 Gag
MAIN COLLECTION
Ethics for addiction professionals.
Berton, Jennifer D.
Hoboken, New Jersey : Wiley,[2014].
174.936229 Ber
Aging our way : lessons for living from 85 and beyond.
Loe, Meika.
New York : Oxford University Press, 2011.
305.26 Loe
Forsyth's guide to trusts and estate practice.
Thomas, Cordelia Mary.
Auckland : CCH New Zealand Limited 2014.
346.05 Tho
Kicks Japan.
Okazaki, Manami and Johnson, Geoffrey.
New York : Mark Batty Pub, 2011.
391.413 Oka
Coach.
Healy, Orla and Coach Inc.
New York : Assouline, 2002.
391.44 Coa
Nursing : decision making skills for practice.
Holland, Karen and Roberts, Debbie.
Oxford : Oxford University Press, 2013.
610.73 Nur
Care in nursing : principles, values and skills.
McSherry, Wilfred and McSherry, Robert and Watson, Roger.
Oxford ; New York : Oxford University Press, 2012.
610.73069 Car
Transforming the culture of dying : the work of the Project on Death in America.
Clark, David.
New York : Oxford University Press, 2013.
616.029 Cla
Breast disease management : a multidisciplinary manual.
Harvey, James.
Oxford : Oxford University Press, 2014.
618.19 Har
Carpenter's calculations manual.
Tarbox, Roger.
New York : McGraw-Hill, 2005.
694 Tar
Christofle.
Rosenberg, David.
New York : Assouline, 2006.
739.23 Ros
Good design : deconstructing form, function, and what makes design work.
Marks, Terry and Porter, Matthew.
Beverly, Mass. : Rockport Publishers, 2009.
745.4 Mar
Steampunk fashion.
Ratcliffe, Spurgeon Vaughn.
London : Graffito Books, 2012.
746.92 Rat
1000 interior details for the home and where to find them.
Rudge, Ian.
London : Laurence King, 2009.
747 Rud
Working space.
Thompson, Martyn.
Hardie Grant Books, 2013.
747 Tho
Developing the musician : contemporary perspectives on teaching and learning.
Stakelum, Mary.
Surrey, England : Ashgate Publishing Limited, [2013].
780.71 Dev
Yeah yeah yeah : the story of modern pop.
Stanley, Bob.
London : Faber and Faber, 2013.
781.64092 Sta
Eddie Trunk's essential hard rock and heavy metal.
Trunk, Eddie
New York : Abrams Image, 2011.
781.66 Tru
Adele.
James, Sarah-Louise.
London : Carlton, 2012.
781.6609 Ade
Rolling Stones : 50 years of rock.
Kramer, Howard.
Newton Abbot : David & Charles, 2011.
781.6609 Rol
Robert Plant : a life.
Rees, Paul A.
London : Harper Collins Publishers, 2013.
781.66092 Pla
Amy, my daughter.
Winehouse, Mitch.
London : Harper ; 2013.
781.66092 Win
Play great rock guitar : jam, shred and riff in 10 foolproof lessons.
Capone, Phil.
New York : Billboard Books, 2010.
787.87166 Cap
Twist Library Quote of the Day:
"If opportunity doesn’t knock, build a door."
~ Milton Berle.
Microsoft Office 2010.
Grauer, Robert T. and Poatsy, Mary Anne and Mulbery, Keith and Hulett, Michelle.
Boston : Pearson, 2013.
005.5 Gra
HAWKES BAY JOURNALS
Matters of substance : a monthly digest of international research and debate on alcohol and drug treatment issues.
New Zealand Drug Foundation.
Wellington, N.Z. : New Zealand Drug Foundation, [1991]-
362.29 Mat
MAORI COLLECTION
Being Māori in the city : indigenous everyday life in Auckland.
Gagné, Natacha.
Toronto : Univeristy of Toronto Press, [2013].
307.76 Gag
MAIN COLLECTION
Ethics for addiction professionals.
Berton, Jennifer D.
Hoboken, New Jersey : Wiley,[2014].
174.936229 Ber
Aging our way : lessons for living from 85 and beyond.
Loe, Meika.
New York : Oxford University Press, 2011.
305.26 Loe
Forsyth's guide to trusts and estate practice.
Thomas, Cordelia Mary.
Auckland : CCH New Zealand Limited 2014.
346.05 Tho
Kicks Japan.
Okazaki, Manami and Johnson, Geoffrey.
New York : Mark Batty Pub, 2011.
391.413 Oka
Coach.
Healy, Orla and Coach Inc.
New York : Assouline, 2002.
391.44 Coa
Nursing : decision making skills for practice.
Holland, Karen and Roberts, Debbie.
Oxford : Oxford University Press, 2013.
610.73 Nur
Care in nursing : principles, values and skills.
McSherry, Wilfred and McSherry, Robert and Watson, Roger.
Oxford ; New York : Oxford University Press, 2012.
610.73069 Car
Transforming the culture of dying : the work of the Project on Death in America.
Clark, David.
New York : Oxford University Press, 2013.
616.029 Cla
Breast disease management : a multidisciplinary manual.
Harvey, James.
Oxford : Oxford University Press, 2014.
618.19 Har
Carpenter's calculations manual.
Tarbox, Roger.
New York : McGraw-Hill, 2005.
694 Tar
Christofle.
Rosenberg, David.
New York : Assouline, 2006.
739.23 Ros
Good design : deconstructing form, function, and what makes design work.
Marks, Terry and Porter, Matthew.
Beverly, Mass. : Rockport Publishers, 2009.
745.4 Mar
Steampunk fashion.
Ratcliffe, Spurgeon Vaughn.
London : Graffito Books, 2012.
746.92 Rat
1000 interior details for the home and where to find them.
Rudge, Ian.
London : Laurence King, 2009.
747 Rud
Working space.
Thompson, Martyn.
Hardie Grant Books, 2013.
747 Tho
Developing the musician : contemporary perspectives on teaching and learning.
Stakelum, Mary.
Surrey, England : Ashgate Publishing Limited, [2013].
780.71 Dev
Yeah yeah yeah : the story of modern pop.
Stanley, Bob.
London : Faber and Faber, 2013.
781.64092 Sta
Eddie Trunk's essential hard rock and heavy metal.
Trunk, Eddie
New York : Abrams Image, 2011.
781.66 Tru
Adele.
James, Sarah-Louise.
London : Carlton, 2012.
781.6609 Ade
Rolling Stones : 50 years of rock.
Kramer, Howard.
Newton Abbot : David & Charles, 2011.
781.6609 Rol
Robert Plant : a life.
Rees, Paul A.
London : Harper Collins Publishers, 2013.
781.66092 Pla
Amy, my daughter.
Winehouse, Mitch.
London : Harper ; 2013.
781.66092 Win
Play great rock guitar : jam, shred and riff in 10 foolproof lessons.
Capone, Phil.
New York : Billboard Books, 2010.
787.87166 Cap
Twist Library Quote of the Day:
"If opportunity doesn’t knock, build a door."
~ Milton Berle.
Monday, February 10, 2014
Twist List for 10 February 2014
MAIN COLLECTION
Physical education for students with autism spectrum disorders : a comprehensive approach.
Grenier, Michelle
Champaign, IL : HUman Kinetics, [2014]
371.94 Phy
Learning positive behaviour through educator-child relationships.
Stonehouse, Anne.
Deakin West, A.C.T. Early Childhood Australia, 2013.
372.210994 Sto
Connected. (Periodical)
New Zealand Learning Media.
Wellington, N.Z. : Published for the Ministry of Education by Learning Media Limited, [1999-
500 Con
Ecology : from individuals to ecosystems.
Begon, Michael.
Malden, Mass. : Blackwell, 2006.
577 Beg
Becoming a nurse : making the transition to practice.
Fedoruk, Maria.
South Melbourne, Vic. : Oxford University Press, 2012.
610.73069 Fed
Physical activity and mental health.
Clow, Angela and Edmunds, Sarah.
Champaign, IL : Human Kinetics, 2014.
613.71 Phy
Health and human behaviour.
Jones, Ken (Ken V.)
South Melbourne, Vic. : Oxford University Press, 2012.
616.0019 Jon
Communication in palliative nursing.
Wittenberg- Lyles, Elaine.
Oxford ; New York : Oxford University Press, 2013.
616.029 Com
Guidelines for cardiac rehabilitation and secondary prevention programs.
American Association of Cardiovascular & Pulmonary Rehabilitation,
Champiagn, IL : HUman Kinetics, [2013]
616.1203 Ame
Care of the mother and newborn.
Trevelyan, Joanna E.
London : Macmillan Magazines, 1994.
618.2 Tre
Spanish cooking.
Maestre, Miguel.
Chatswood, N.S.W. : New Holland, 2011.
641.5946 Mae
Managing successful projects with PRINCE2.
Great Britain. Office of Government Commerce.
London : TSO, 2009.
658.404 Man
Global supply chain management : leveraging processes, measurements, and tools for strategic corporate advantage.
Hult, G. Tomas M.
658.7 Hul
Plumbing 101.
PHCC Educational Foundation.
Albany, N.Y. : Delmar ; Andover : Cengage Learning [distributor], 2012.
696.1 Plu
Light.
Fischer, Joachim.
Ko¨ln : h.f. ullmann, 2008.
720.48 Lig
The architecture of transgression.
Mosley, Jonathan and Sara, Rachel.
Bognor Regis : John Wiley & Sons Ltd. 2013.
724.7 Arc
Promoting prosperity : the art of early New Zealand advertising.
Alsop, Peter and Stewart, Gary and Roberts, Kevin.
Nelson, New Zealand : Craig Potton Publishing, 2013.
741.674 Pro
Foureyes : New Zealand street style.
Blanco, Alex.
Auckland, NEw Zealand : Beatnik Publishing, 2013.
746.920993 Bla
Hinehauone Coralie Cameron, printmaker.
Ross, Gail Macdonald,
Wellington : Steel Roberts Aotearoa, [2013]
769.92 Ros
Race, ethnicity, and leisure : perspectives on research, theory, and practice.
Stodolska, Monika.
Champaign, IL : HUman Kinetics, 2014.
790.1 Rac
Film studies.
Villarejo, Amy.
London ; New York : Routledge, Taylor & Francis.
791.43 Vil
Applied sport management skills.
Lussier, Robert N.
Leeds : Human Kinetics, 2013.
796.069 Lus
Twist Library quote of the Day:
"Dont be afraid to stand for what you believe in, even if that means standing alone."
~ Unknown.
Physical education for students with autism spectrum disorders : a comprehensive approach.
Grenier, Michelle
Champaign, IL : HUman Kinetics, [2014]
371.94 Phy
Learning positive behaviour through educator-child relationships.
Stonehouse, Anne.
Deakin West, A.C.T. Early Childhood Australia, 2013.
372.210994 Sto
Connected. (Periodical)
New Zealand Learning Media.
Wellington, N.Z. : Published for the Ministry of Education by Learning Media Limited, [1999-
500 Con
Ecology : from individuals to ecosystems.
Begon, Michael.
Malden, Mass. : Blackwell, 2006.
577 Beg
Becoming a nurse : making the transition to practice.
Fedoruk, Maria.
South Melbourne, Vic. : Oxford University Press, 2012.
610.73069 Fed
Physical activity and mental health.
Clow, Angela and Edmunds, Sarah.
Champaign, IL : Human Kinetics, 2014.
613.71 Phy
Health and human behaviour.
Jones, Ken (Ken V.)
South Melbourne, Vic. : Oxford University Press, 2012.
616.0019 Jon
Communication in palliative nursing.
Wittenberg- Lyles, Elaine.
Oxford ; New York : Oxford University Press, 2013.
616.029 Com
Guidelines for cardiac rehabilitation and secondary prevention programs.
American Association of Cardiovascular & Pulmonary Rehabilitation,
Champiagn, IL : HUman Kinetics, [2013]
616.1203 Ame
Care of the mother and newborn.
Trevelyan, Joanna E.
London : Macmillan Magazines, 1994.
618.2 Tre
Spanish cooking.
Maestre, Miguel.
Chatswood, N.S.W. : New Holland, 2011.
641.5946 Mae
Managing successful projects with PRINCE2.
Great Britain. Office of Government Commerce.
London : TSO, 2009.
658.404 Man
Global supply chain management : leveraging processes, measurements, and tools for strategic corporate advantage.
Hult, G. Tomas M.
658.7 Hul
Plumbing 101.
PHCC Educational Foundation.
Albany, N.Y. : Delmar ; Andover : Cengage Learning [distributor], 2012.
696.1 Plu
Light.
Fischer, Joachim.
Ko¨ln : h.f. ullmann, 2008.
720.48 Lig
The architecture of transgression.
Mosley, Jonathan and Sara, Rachel.
Bognor Regis : John Wiley & Sons Ltd. 2013.
724.7 Arc
Promoting prosperity : the art of early New Zealand advertising.
Alsop, Peter and Stewart, Gary and Roberts, Kevin.
Nelson, New Zealand : Craig Potton Publishing, 2013.
741.674 Pro
Foureyes : New Zealand street style.
Blanco, Alex.
Auckland, NEw Zealand : Beatnik Publishing, 2013.
746.920993 Bla
Hinehauone Coralie Cameron, printmaker.
Ross, Gail Macdonald,
Wellington : Steel Roberts Aotearoa, [2013]
769.92 Ros
Race, ethnicity, and leisure : perspectives on research, theory, and practice.
Stodolska, Monika.
Champaign, IL : HUman Kinetics, 2014.
790.1 Rac
Film studies.
Villarejo, Amy.
London ; New York : Routledge, Taylor & Francis.
791.43 Vil
Applied sport management skills.
Lussier, Robert N.
Leeds : Human Kinetics, 2013.
796.069 Lus
Twist Library quote of the Day:
"Dont be afraid to stand for what you believe in, even if that means standing alone."
~ Unknown.
Wednesday, February 5, 2014
Twist List for 5 February 2014
HAWKES BAY REFERENCE
MIMS New Ethicals.(Jan-Jun 2014).
Auckland : MediMedia (NZ) Ltd, 2012 -
615.11 Mim
HAWKES BAY DESK REFERENCE
Cambridge IELTS 8: examination papers from University of Cambridge ESOL examinations.
University of Cambridge ESOL examinations.
Cambridge : Cambridge University Press, 2011.
428.24076 Cam
Cambridge IELTS 9 : authentic examination papers from Cambridge ESOL.
Univeristy of Cambridge ESOL examinations.
Cambridge : Cambridge University Press, 2013.
428.24076 Cam
MAORI COLLECTION
I te timatanga.
Gossage, Peter.
Akarana, Aotearoa : Scholastic New Zealand, 2004.
398.20993 Gos
Māori myth and legend : traditional stories.
Reed, A. W. (Alexander Wyclif),
Auckland, N.Z. : Raupo, 2011.
398.20993 Ree
Let's learn Māori : a guide to the study of the Māori language.
Biggs, Bruce.
Auckland [N.Z.] : Auckland University Press, 1998.
499.442 Big
He whakamārama : a full self-help course in Māori.
Foster, John
Auckland, N.Z. : Pearson, 2012.
499.442 Fos
Ahuwhenua : celebrating 80 years of Māori farming.
Keenan, Danny.
Wellington : Huia Publishers, 2013.
630.993 Kee
JUNIOR MAORI COLLECTION
In the beginning.
Gossage, Peter.
Auckland, N.Z. : Scholastic, 2001.
398.20993 Gos
MAIN COLLECTION
Youth and society.
White, R. D. (Robert Douglas)
South Melbourne, Victoria, Australia : Oxford.
305.235 Whi
Community development : insights for practice in Aotearoa New Zealand.
Aimers, Jenny and Walker, Peter E.
Auckland, New Zealand : Dunmore Publishing, 2013.
307.140993 Com
Tourism : the business of hospitality and travel.
Cook, Roy A.
Harlow, Essex : Pearson Education L:imitied, 2014.
338.4791 Coo
Luxe fashion : a tribute to the world's most enduring labels.
Cox, Caroline.
Philadelphia : Running PRess, [2013]
391.009 Cox
Style me vintage : step-by-step retro look book : clothes, hair, make-up.
Thompson, Naomi.
London : Pavilion, 2012.
391.009 Tho
Heston's fantastical feasts.
Blumenthal, Heston.
New York, N.Y. : Bloomsbury, 2010.
641.5092 Blu
Hawke's Bay on a platter.
Warren, Lee and Woodford House Parent's Association and Hereworth School Parents' Association.
Havelock North : Woodford House Parent's Association; Hereworth School Parents' Assocation. 641.50993 Haw
Knife skills in the kitchen.
Trotter, Charlie and Wareing, Marcus and Hill, Shaun.
New York : Dorling Kindersley., 2008.
641.589 Kni
My little French kitchen : over 100 recipes from the mountains, market squares and shores of France.
Khoo, Rachel.
London : Michael Joseph, 2013.
641.5944 Kho
Momofuku Milk Bar.
Tosi, Christina.
Bath : Absolute Press, 2012.
641.595 Tos
Step-by-step Middle Eastern : delightful ideas for everyday meals.
Sedghi, Hayedeh.
Singapore : Marshall Cavendish Cuisine, 2013.
641.5956 Sed
Cut.
Emett, Josh.
Aucklnad, NEw Zealand : Random House NEw Zealand, 2013.
641.66 Eme
Mode Illustration : ein Handbuch = Fashion illustration : a manual
Hoenderken, Willemina and Zika, Annika and Gortz, Annette.
Stuttgart Arnold 2013.
741.672 Mod
Twist Library Quote of the Day:
"Your most unhappy customers are your greatest source of learning."
~ Bill Gates.
MIMS New Ethicals.(Jan-Jun 2014).
Auckland : MediMedia (NZ) Ltd, 2012 -
615.11 Mim
HAWKES BAY DESK REFERENCE
Cambridge IELTS 8: examination papers from University of Cambridge ESOL examinations.
University of Cambridge ESOL examinations.
Cambridge : Cambridge University Press, 2011.
428.24076 Cam
Cambridge IELTS 9 : authentic examination papers from Cambridge ESOL.
Univeristy of Cambridge ESOL examinations.
Cambridge : Cambridge University Press, 2013.
428.24076 Cam
MAORI COLLECTION
I te timatanga.
Gossage, Peter.
Akarana, Aotearoa : Scholastic New Zealand, 2004.
398.20993 Gos
Māori myth and legend : traditional stories.
Reed, A. W. (Alexander Wyclif),
Auckland, N.Z. : Raupo, 2011.
398.20993 Ree
Let's learn Māori : a guide to the study of the Māori language.
Biggs, Bruce.
Auckland [N.Z.] : Auckland University Press, 1998.
499.442 Big
He whakamārama : a full self-help course in Māori.
Foster, John
Auckland, N.Z. : Pearson, 2012.
499.442 Fos
Ahuwhenua : celebrating 80 years of Māori farming.
Keenan, Danny.
Wellington : Huia Publishers, 2013.
630.993 Kee
JUNIOR MAORI COLLECTION
In the beginning.
Gossage, Peter.
Auckland, N.Z. : Scholastic, 2001.
398.20993 Gos
MAIN COLLECTION
Youth and society.
White, R. D. (Robert Douglas)
South Melbourne, Victoria, Australia : Oxford.
305.235 Whi
Community development : insights for practice in Aotearoa New Zealand.
Aimers, Jenny and Walker, Peter E.
Auckland, New Zealand : Dunmore Publishing, 2013.
307.140993 Com
Tourism : the business of hospitality and travel.
Cook, Roy A.
Harlow, Essex : Pearson Education L:imitied, 2014.
338.4791 Coo
Luxe fashion : a tribute to the world's most enduring labels.
Cox, Caroline.
Philadelphia : Running PRess, [2013]
391.009 Cox
Style me vintage : step-by-step retro look book : clothes, hair, make-up.
Thompson, Naomi.
London : Pavilion, 2012.
391.009 Tho
Heston's fantastical feasts.
Blumenthal, Heston.
New York, N.Y. : Bloomsbury, 2010.
641.5092 Blu
Hawke's Bay on a platter.
Warren, Lee and Woodford House Parent's Association and Hereworth School Parents' Association.
Havelock North : Woodford House Parent's Association; Hereworth School Parents' Assocation. 641.50993 Haw
Knife skills in the kitchen.
Trotter, Charlie and Wareing, Marcus and Hill, Shaun.
New York : Dorling Kindersley., 2008.
641.589 Kni
My little French kitchen : over 100 recipes from the mountains, market squares and shores of France.
Khoo, Rachel.
London : Michael Joseph, 2013.
641.5944 Kho
Momofuku Milk Bar.
Tosi, Christina.
Bath : Absolute Press, 2012.
641.595 Tos
Step-by-step Middle Eastern : delightful ideas for everyday meals.
Sedghi, Hayedeh.
Singapore : Marshall Cavendish Cuisine, 2013.
641.5956 Sed
Cut.
Emett, Josh.
Aucklnad, NEw Zealand : Random House NEw Zealand, 2013.
641.66 Eme
Mode Illustration : ein Handbuch = Fashion illustration : a manual
Hoenderken, Willemina and Zika, Annika and Gortz, Annette.
Stuttgart Arnold 2013.
741.672 Mod
Twist Library Quote of the Day:
"Your most unhappy customers are your greatest source of learning."
~ Bill Gates.
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